Call Center Services
GSoft Sols is a leading provider of comprehensive call center or survey services, offering a suite of solutions designed to enhance customer engagement and streamline communication for businesses of all sizes. Our call center services are characterized by a commitment to delivering exceptional customer experiences and operational efficiency. Our highly trained and professional team of customer service representatives ensures that each interaction is handled with the utmost professionalism, courtesy, and efficiency. We offer a range of services, including inbound customer support, outbound telemarketing, technical support, and help desk services.
At GSoft Sols, we leverage pioneering technology and employ strong call center software to manage and monitor calls, ensuring real-time performance tracking and quality assurance. Our flexible services are personalized to meet the specific needs of our clients, providing customized solutions that align with their business objectives. Whether your business requires 24/7 customer support, lead generation, or assistance with technical inquiries, GSoft Sols is dedicated to delivering cost-effective call center services that contribute to increased customer satisfaction and operational success.
We have conducted surveys with two types of firms of organizations:
Firms who conduct research studies, and require communication with eligible participants for their study
The companies who are looking for a way to address to their customers.
As for clients that require our services for a research study, we have provided services that involve a combination of the following:
- Registering eligible participants for the study with consent
- Asking questions from the participants as dictated by the client and filling in a paper or digital form
- Recording the call
- Enabling tapping or live listening for our client
- Generating robocalls and having participants respond with key presses
We have expertise in boosting target user acquisition and retention. We believe in customer care and make effort to offer them the best service at every point.
Our services outside of research studies involves working with companies to offer their customers the following types of services:
- Customer Care
- Technical Support
- Help Desk
- Appointment Booking
Given our several years of experience and professional call center services, we have served many companies and enabled many others to transition from having solely local to international customers as well. We take pride in having successful endeavors with our clients and in continuing to successfully work with them to new targets.
Track Record of Surveys by GSoft Sols
Some Surveys that we conducted for several companies are:
- Midline Survey for SEP in Skills Development
- Endline Survey for SEP in Skills Development
- Endline Survey for SEP in Education
- Eden Inn
- Midline Survey for SEP in Health
- Astoria Hotel
- Endline Survey for SEP in Health
- Formative Survey
- Baseline Survey for G1 Garlic
- Endline Survey for G1 Garlic
- Chattah Seed Corporation
- Midline Survey for SEP Women Entrepreneurship
- Endline Survey for SEP Women Entrepreneurship
- Muqadissa Development Foundation
- Ustad Masharan and Teacher Survey SEP Education
